FAQs
FAQs
1. What are the staffing ratios at Park Lane Terrace?
There is an RN on duty 24 hours a day, 7 days a week. RPNs also work various shifts and assist as Charge Nurses, medication and treatment nurses. The approximate ratio of PSWs to residents is 1 to 10. Staffing ratios are higher at peak periods throughout the day, and lower in quieter periods such as mid afternoon. Staffing ratios also vary by home area as consideration is given to the needs of the residents living in each home area.
2. Who will be responsible for my medical care?
Residents may retain their own physician as long as that physician is willing to sign an agreement with the residence which outlines our medical staff by-laws, and to apply for privileges at the home. If a resident’s physician is not able to continue medical care for the resident at Park Lane Terrace, the residence’s medical adviser, Dr. John Tamale will accept responsibility for the care of the resident.
3. How long has Park Lane Terrace been operating?
The Cedar Ridge/Willow Grove portion of our building was opened in 1991. The expanded residence containing Cobblestone Square, Sunrise Court, Grand River Court and Twin River Court was opened in December 2002. Park Lane Terrace is one of five long term care homes owned and operated privately by APANS Health Services with our head office based in London.
4. What if I need a wheelchair?
Our home has state-of-the-art equipment including a variety of weighing methods, lifting devices, hydro sonic tubs, monitoring devices, assistive devices such as special eating utensils, wheelchairs, walkers, etc. Residents with special needs are assessed for additional equipment that will encourage independence and make day-to-day living easier. Motorized wheelchairs are assessed on an individual basis and are allowed once the resident is deemed capable of operating one.
5. What about the meals?
Menus are on a 3-week rotation and change seasonally. Alternate entrées are always available at noon and supper meals, and residents always have a choice of entrée, vegetable and dessert. Special diets are easily accommodated and monitored by our Director of Culinary Services and Dietician. Nourishment is offered between meals, three times daily and supplements are provided when the need is identified by the Dietician.
6. Can I smoke at Park Lane Terrace?
Park Lane Terrace promotes a smoke-free environment in support of Brant County’s smoking by-laws, and the new provincial Smoking Legislation June 1, 2006. Any resident who chooses to smoke will participate in regular assessments to determine their safety and will be asked to sign an agreement related to our smoking policies. Smoking is only permitted in designated areas, and the resident must be deemed to be a safe smoker as staff does not assist with smoking. If the resident is unable to access the smoking area safely a family member must accompany them for all smoking activity.
Alcoholic beverages are permitted under specific conditions.
7. What types of activities are offered?
The Program staff provide for each resident’s recreational activities based on needs, abilities, skill level and interests . Rehabilitation and spiritual programs are also offered, as well as a variety of Montessori based programs are used, as they are effective, successful and engaging when dealing with the Dementia Population.
8. How do I pay the bill at Park Lane Terrace?
Billings go out to families the 3rd week of each month and are payable on the 1st of the following month. Although most things that residents need are included in the monthly payment – i.e. nursing and medical supplies, toiletries, food, laundry, some things are available at an additional cost – i.e. hairdressing, transportation, escort service, etc. Room rates at Park Lane Terrace are the same as those charged at any long term care home in Ontario. Rates are fixed by the Ministry of Long Term Care, and are usually increased annually on July 1st of each year. A notice will be sent out when rates are increasing.
9. Can I come and go from Park Lane Terrace?
The physician responsible will write an order allowing the resident to go out on pass. Residents are able to be signed out of the residence for outings with families when ever families request it. If medications need to be given during the time of the outing, the nurse will see that the family has a clearly labelled container with the dose to be given. Medical and vacation leaves of absence are also allowed by the Ministry of Long Term Care.
10. Can I bring in my personal items?
Residents are encouraged to bring personal belongings into the home to make their space within the residence more familiar. Electrical items are inspected by the Park Lane Terrace maintenance person and are tagged. Anything that is important to the resident and can be accommodated safely in their room is welcomed.
11. What information is required at the time of move in?
When a resident is moved in, families must bring to the office a copy of the POA and social insurance number. Any resident moved into a basic or ward accommodation is potentially eligible for a rate reduction. This requires that families bring in the notice of assessment from the latest income tax filing. This will allow us to determine if the resident qualifies for a rate reduction based on his/her income.
12. What if I decide to leave Park Lane Terrace for another Long Term Care Home?
If a resident moves out to another long term care home, they are responsible for room charges up to but not including the day of move out. Although the residence appreciates advance notice, and it is in the best interests of the resident, no advanced notice of leaving is required. Park Lane Terrace works with other long term care homes and community resources to make each transfer or move out as smooth as possible.
There is an RN on duty 24 hours a day, 7 days a week. RPNs also work various shifts and assist as Charge Nurses, medication and treatment nurses. The approximate ratio of PSWs to residents is 1 to 10. Staffing ratios are higher at peak periods throughout the day, and lower in quieter periods such as mid afternoon. Staffing ratios also vary by home area as consideration is given to the needs of the residents living in each home area.
2. Who will be responsible for my medical care?
Residents may retain their own physician as long as that physician is willing to sign an agreement with the residence which outlines our medical staff by-laws, and to apply for privileges at the home. If a resident’s physician is not able to continue medical care for the resident at Park Lane Terrace, the residence’s medical adviser, Dr. John Tamale will accept responsibility for the care of the resident.
3. How long has Park Lane Terrace been operating?
The Cedar Ridge/Willow Grove portion of our building was opened in 1991. The expanded residence containing Cobblestone Square, Sunrise Court, Grand River Court and Twin River Court was opened in December 2002. Park Lane Terrace is one of five long term care homes owned and operated privately by APANS Health Services with our head office based in London.
4. What if I need a wheelchair?
Our home has state-of-the-art equipment including a variety of weighing methods, lifting devices, hydro sonic tubs, monitoring devices, assistive devices such as special eating utensils, wheelchairs, walkers, etc. Residents with special needs are assessed for additional equipment that will encourage independence and make day-to-day living easier. Motorized wheelchairs are assessed on an individual basis and are allowed once the resident is deemed capable of operating one.
5. What about the meals?
Menus are on a 3-week rotation and change seasonally. Alternate entrées are always available at noon and supper meals, and residents always have a choice of entrée, vegetable and dessert. Special diets are easily accommodated and monitored by our Director of Culinary Services and Dietician. Nourishment is offered between meals, three times daily and supplements are provided when the need is identified by the Dietician.
6. Can I smoke at Park Lane Terrace?
Park Lane Terrace promotes a smoke-free environment in support of Brant County’s smoking by-laws, and the new provincial Smoking Legislation June 1, 2006. Any resident who chooses to smoke will participate in regular assessments to determine their safety and will be asked to sign an agreement related to our smoking policies. Smoking is only permitted in designated areas, and the resident must be deemed to be a safe smoker as staff does not assist with smoking. If the resident is unable to access the smoking area safely a family member must accompany them for all smoking activity.
Alcoholic beverages are permitted under specific conditions.
7. What types of activities are offered?
The Program staff provide for each resident’s recreational activities based on needs, abilities, skill level and interests . Rehabilitation and spiritual programs are also offered, as well as a variety of Montessori based programs are used, as they are effective, successful and engaging when dealing with the Dementia Population.
8. How do I pay the bill at Park Lane Terrace?
Billings go out to families the 3rd week of each month and are payable on the 1st of the following month. Although most things that residents need are included in the monthly payment – i.e. nursing and medical supplies, toiletries, food, laundry, some things are available at an additional cost – i.e. hairdressing, transportation, escort service, etc. Room rates at Park Lane Terrace are the same as those charged at any long term care home in Ontario. Rates are fixed by the Ministry of Long Term Care, and are usually increased annually on July 1st of each year. A notice will be sent out when rates are increasing.
9. Can I come and go from Park Lane Terrace?
The physician responsible will write an order allowing the resident to go out on pass. Residents are able to be signed out of the residence for outings with families when ever families request it. If medications need to be given during the time of the outing, the nurse will see that the family has a clearly labelled container with the dose to be given. Medical and vacation leaves of absence are also allowed by the Ministry of Long Term Care.
10. Can I bring in my personal items?
Residents are encouraged to bring personal belongings into the home to make their space within the residence more familiar. Electrical items are inspected by the Park Lane Terrace maintenance person and are tagged. Anything that is important to the resident and can be accommodated safely in their room is welcomed.
11. What information is required at the time of move in?
When a resident is moved in, families must bring to the office a copy of the POA and social insurance number. Any resident moved into a basic or ward accommodation is potentially eligible for a rate reduction. This requires that families bring in the notice of assessment from the latest income tax filing. This will allow us to determine if the resident qualifies for a rate reduction based on his/her income.
12. What if I decide to leave Park Lane Terrace for another Long Term Care Home?
If a resident moves out to another long term care home, they are responsible for room charges up to but not including the day of move out. Although the residence appreciates advance notice, and it is in the best interests of the resident, no advanced notice of leaving is required. Park Lane Terrace works with other long term care homes and community resources to make each transfer or move out as smooth as possible.